FAQ

CARE INSTRUCTIONS / SHIPPING / REFUND POLICY

WASHING & CARE INSTRUCTIONS

Please ensure you check the care instructions tag on how to care for your DOO WOP KIDS apparel to keep it in its best original condition possible. As with all our apparel - Backpacks, hand bags, totes and bum bags are also machine washable.

SHIPPING

Our main form of delivery is Australia Post for domestic shipping. We use Sendle for all international shipping. If you are purchasing from overseas and would prefer your item sent with Australia post, please state this in the notes in your order. 

On average, it takes 5-7 workings days for domestic shipping ( Within Australia ) and all international shipping takes roughly 10-14 working days. Please note due to current pandemic, these times may vary - Please allow an extra 1-2 weeks for delivery.  All parcels sent from DOO WOP KIDS are tracked and you will receive the tracking details via email when your order is shipped. 

EXHANGES & REFUNDS

If you are not satisfied with your DOO WOP KIDS item/s, we will happily offer an exchange for another available product within 1 week of you receiving your item/s. Item can be exchanged if unworn or used only. Alternatively, if you cannot find a product you would like to exchange your item with, we can also offer a credit note to be used within 9 months. 

Refunds are only offered if the product is faulty or damaged at the time when received. Refunds will only apply to items that are unworn or used. The item must be returned in the condition received and a refund will be processed once the item has been assessed by our team. If the product does not meet the above requirements DOO WOP KIDS reserves the right to refuse further responsibility. 

Please note we do not cover postage charges for returns and exchanges. For exhanging an item, it must be returned to us with a Prepaid Postage Stachel and once recieved the new item will then be shipped to you. In the case of a refund, it will not be processed until the item has been returned to us. 

 If you have any questions, please do not hesitate to contact us

holla@doowopkids.com.au